{"version":"1.0","provider_name":"Rainbow Dash Network","provider_url":"http:\/\/rainbowdash.net\/","type":"link","title":"cabal's status on Wednesday, 18-Apr-12 02:41:25 UTC","author_name":"cabal","author_url":"http:\/\/rainbowdash.net\/cabal","url":"http:\/\/rainbowdash.net\/notice\/1234156","html":"@bitshift<\/span><\/a><\/span> I am a Data Technician Tier 1 for an ISP. I deal with issues that usually come about when the computer isn't sending or receiving data (internet). The majority of my calls are: A) old people\/newcustomers not understanding something with thier setup B) Missing profiles in the DSLAM or BGP. C) Angry Customers babbling about something another Data Tech\/Field Tech\/supervisor\/other department did that made issue worse or did not fix issue. D) Computer issues (not allowed to fix the computer, offer them PC Tech for $x amount per month). C) Misdirected telephone issues. -- It's a great start. I just hope at this point I actually get hired on and not remain a contractor, then truly my career begins. Education starts here with A+ certification: http:\/\/Comptia.org<\/a>"}