1.0 link Rainbow Dash Network http://rainbowdash.net/ cabal http://rainbowdash.net/cabal http://rainbowdash.net/notice/1234156 @<span class="vcard"><a href="http://rainbowdash.net/user/10428" class="url" title="Bit Shift"><span class="fn nickname">bitshift</span></a></span> I am a Data Technician Tier 1 for an ISP. I deal with issues that usually come about when the computer isn't sending or receiving data (internet). The majority of my calls are: A) old people/newcustomers not understanding something with thier setup B) Missing profiles in the DSLAM or BGP. C) Angry Customers babbling about something another Data Tech/Field Tech/supervisor/other department did that made issue worse or did not fix issue. D) Computer issues (not allowed to fix the computer, offer them PC Tech for $x amount per month). C) Misdirected telephone issues. -- It's a great start. I just hope at this point I actually get hired on and not remain a contractor, then truly my career begins. Education starts here with A+ certification: <a href="http://Comptia.org/" title="http://Comptia.org/" rel="nofollow external">http://Comptia.org</a>