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After seeing many users jerked around by !gameloft's support, I've decided that if they don't respond to my support ticket by this Friday I'll file a complaint against them with the BBB.
Tuesday, 08-Jan-13 17:39:02 UTC from web-
@pony What are you having trouble with? I had a problem with #gameloft game and they had great support
Tuesday, 08-Jan-13 17:40:20 UTC from web-
@kayian I'm glad to hear that. Hopefully they'll provide the same to me and other users I've talked to. On android devices, !gameloft's most recent update for Hearth's Warming wiped players' inventories of all items including gem items like Celestia. I've waited 4 days (2 full business days) for so much as an automated message addressing my request to have my items returned or to be awarded the replacement value of 1820 gems and 102,440+ bits. I won most of the items that I recently lost in the Heart balloon pop game, so I'm not actually out any money, but it's the principle I feel that's important. I play honestly and hope that they'll deal honestly with their customers.
Tuesday, 08-Jan-13 17:46:52 UTC from web -
@kayian other users I've talked to have complained that Gameloft takes forever to respond and then pawn off the problem on others,
Tuesday, 08-Jan-13 17:48:18 UTC from web-
@pony dang, when I had my problem of not getting any hearts from friends they responded to me =x what problem are you having?
Tuesday, 08-Jan-13 17:54:40 UTC from web-
Tuesday, 08-Jan-13 17:55:09 UTC from web
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