cabal's status on Wednesday, 18-Apr-12 02:41:25 UTC

  1. cabal cabal

    @bitshift I am a Data Technician Tier 1 for an ISP. I deal with issues that usually come about when the computer isn't sending or receiving data (internet). The majority of my calls are: A) old people/newcustomers not understanding something with thier setup B) Missing profiles in the DSLAM or BGP. C) Angry Customers babbling about something another Data Tech/Field Tech/supervisor/other department did that made issue worse or did not fix issue. D) Computer issues (not allowed to fix the computer, offer them PC Tech for $x amount per month). C) Misdirected telephone issues. -- It's a great start. I just hope at this point I actually get hired on and not remain a contractor, then truly my career begins. Education starts here with A+ certification: http://Comptia.org

    Wednesday, 18-Apr-12 02:41:25 UTC from web in context